Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFRepayment Mortgage Decision Reference 2022-0062

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Maladministration (mortgage), Incorrect information sent to credit reference agency, Refusal to transfer mortgage into sole or joint names

Year: 2022

View Document