Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

Financial Services Sector:

To narrow your search, you may also wish to select from the following:

Product / Service:

Conduct complained of:

Outcome:

Year:

Sector: Investment

Product/Service: Pension

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Upheld

All Conducts Complained Of: Failure to advise on key product/service features, Failure to provide correct information, Maladministration

Year: 2022