Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFTracker Mortgage Decision Reference 2022-0080

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Failure to provide product/service information

Year: 2022

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