Ombudsman's legally binding decisions
Filter our database
Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.
Loans Decision Reference 2022-0084
Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking), Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2022
