Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFRepayment Mortgage Decision Reference 2022-0117

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Disputed Transactions

Outcome: Rejected

All Conducts Complained Of: Failure to provide accurate account/balance information , Errors in calculations, Failure to process instructions in a timely manner

Year: 2022

View Document