Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

Financial Services Sector:

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Conduct complained of:

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Year:

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Level of contact or communications re. Arrears, Failure to process instructions in a timely manner

Year: 2022