Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Upheld

All Conducts Complained Of: Fees & charges applied , Premium rate increases , Results of policy review/failure to notify of policy reviews

Year: 2022