Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFWhole-of-Life Decision Reference 2022-0335

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Mis-selling

Outcome: Upheld

All Conducts Complained Of: Mis-selling (insurance), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to process instructions, Premium rate increases

Year: 2022

View Document