Pension decisions case studies

Under Section 62 of the Financial Services and Pensions Ombudsman Act 2017, the Ombudsman can only publish case studies in relation to pension decisions, and not the full decision.

A selection of pension decision case studies are provided below to show the kinds of pension complaints we investigate in our formal process and their outcomes.

Certain details including names and locations, have been altered in order to protect the identity of the parties.

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