Case Studies

For Global Money Week 2025 we'd like to highlight some of the scams and attempts to defraud that factor in some of the complaints we receive:

Read more in our case studies below:

Phishing Fraud

Cryptocurrency Investment

It is important to note that the FSPO cannot investigate instances of fraud, as that is a matter for An Garda Síochána. However, the FSPO can investigate a complaint which relates to service failings of the provider in dealing with a customer who suspects fraud on their account, and any complaint about unauthorised transactions.

The FSPO publishes case studies on a regular basis which can help to inform consumers and financial service providers and pension providers of the kind of complaints that come to us and their outcomes.