Financial Services and Pensions Ombudsman Overview of Complaints 2023.

The FSPO received 6,182 complaints in total in 2023. This is an increase of 29% from 2022.

The FSPO closed 5,184 complaints in 2023. This is an increase of 12% from 2022. 85% of complaints closed were closed within 12 months.

2,049 complaints were closed through our Dispute Resolution Service and the value to the complainant of this service was €2,943,493.

Complaints received by sector:

• The FSPO received 3,850 banking complaints, which accounted for 62% of all the complaints received.
• The FSPO received 1,446 insurance complaints, which accounted for 23% of all the complaints received.
• The FSPO received 461 investment complaints, which accounted for 7% of all the complaints received.
• The FSPO received 336 pension scheme complaints, which accounted for 5% of all the complaints received.

Forléargas ar Ghearáin 2023 ón Ombudsman Seirbhísí Airgeadais agus Pinsean.

Fuair OSAP 6,182 ghearán san iomlán sa bhliain 2023. Tá sé sin cothrom le méadú 29% ó bhí an bhliain 2022 ann.

Dhún OSAP 5,184 ghearán sa bhliain 2023. Tá sé sin cothrom le méadú 12% ó bhí an bhliain 2022 ann.

I gcás 85% de na gearáin a dúnadh, dúnadh iad laistigh de 12 mhí.

Dúnadh 2,049 ngearán trínár Seirbhís um Réiteach Díospóidí, agus b’ionann an luach a bhain an tseirbhís sin amach do ghearánaigh agus €2,943,493.

Gearáin a fuarthas de réir earnála:

• Fuair OSAP 3,850 gearán baincéireachta, a bhí freagrach as 62% de na gearáin uile a fuarthas.
• Fuair OSAP 1,446 ghearán árachais, a bhí freagrach as 23% de na gearáin uile a fuarthas.
• Fuair OSAP 461 ghearán infheistíochta, a bhí freagrach as 7% de na gearáin uile a fuarthas.
• Fuair OSAP 336 ghearán faoi scéimeanna pinsean, a bhí freagrach as 5% de na gearáin uile a fuarthas.