The FSPO is rolling out its 2024 recruitment plan and is currently recruiting for a range of exciting new roles across the organisation. The FSPO has a diverse workforce with a range of backgrounds and expertise including; banking, insurance, investments, pensions, law, corporate governance and customer service, amongst others.
We also have a comprehensive training programme for all new joiners and we encourage applicants of all levels of experience.
We run our recruitment campaigns in compliance with the Codes of Practice for Appointment to Positions in the Civil Service and Public Service prepared by the Commission for Public Service Appointments (CPSA) which are available on www.cpsa.ie.
We are committed to creating a positive, engaging and inclusive employee experience that provides continuing support and energy to our teams. We work collaboratively across the organisation, supporting the wellbeing of our team. Our recruitment and onboarding practices support the ongoing development and growth of our employees, and we are committed to supporting candidates and employees with disabilities. You can read more about our commitments in our People Strategy.
Our values are embedded in our processes and procedures through our ongoing training and development programmes. At the heart of our values is a deep desire to deliver the best possible service for our customers.
We are committed to carrying out our functions in a fair, impartial, balanced and transparent manner. Our aim is to provide a professional and efficient service to our customers, delivered with integrity. We strive to deliver a service that is accessible, high quality and meets our customer's needs.
The FSPO understands the value of providing a meaningful work-life balance across the organisation. We offer the following benefits to our staff:
Clerical Officers may be assigned to any individual team within the FSPO, or across several teams. The role of the Clerical Officer involves a wide range of activities, including general clerical work, working as part of a team in delivering important public services, supporting line-managers and colleagues, and communicating with and providing a quality service to the public.
Working as part of a team, Clerical Officers perform a wide range of important administrative duties. Information provision, and registration of complaints represent a large part of the role. Clerical Officers are required to process large volumes of documentation, phone calls, email and post, respecting the rights of data subjects to the protection and privacy of their personal details at all times.
Key Activities:
Executive Officers (EOs) work across the FSPO and make up almost half of our team. EOs play a vital role in the functions of the FSPO and are critical in ensuring that complaints are progressed and that we deliver for our customers. Below, we outline some of the roles undertaken by EOs across the FSPO.
The precise nature of roles will vary depending on the skills of the individual concerned and the requirements of the team to which they are assigned. Executive Officers are involved in a wide range of roles and activities, including:
Executive Officers are often engaged in critical analysis and in examining complex information. Many Executive Officers in the FSPO manage a portfolio of complaints as part of our complaints handling units.
In addition to the above essential requirements, certain skills and attributes enable Executive Officers to be effective in their role and are a benefit if considering a role at the FSPO:
Higher Executive Officers (HEOs) are a key member of the broader management team in the FSPO, accelerating team performance, supporting the team structure, cascading organisational strategy and culture to their team and feeding back to management on day-to-day running of the team. The successful candidate will work closely with the Assistant Principal Officer(s) and Director of their Directorate. The HEO will ensure consistently high levels of quality output from their team and in their own work. The HEO will coach team members and support them in their day-to-day work and encourage their development.
A central requirement of the role will be to manage a team at Executive Officer and/or Clerical Officer levels. Management of the team will entail the following:
In addition to the team management responsibilities outlined above, the successful candidate will also have the following responsibilities:
"I've worked at the FSPO for a number of years and each year I find new challenges in my role and new things to learn. I've gained so much experience whilst working in CCS and have had the opportunity to get involved in many diverse projects. The work culture here is open and friendly and no one is ever too busy to help."
(Higher Executive Officer, CCS)
"My role is a full and varied role. CCS is a supporting function for the entire Office and as such my role allows me to interact with the whole organisation and to become involved in many different projects at any one time. This keeps the role interesting and rewarding as no two days are ever the same"
(Executive Officer, CCS)
"Being a Mediator in the FSPO is a very interesting and satisfying role. Not only do you get a great feeling of satisfaction and achievement when you get a successful outcome in Mediation, but you are also part of a fantastic team of colleagues who support and help you in every way they can."
(Executive Officer, DRS)
"I find the work in Investigation Services varied and interesting and there is a good support network within the Division."
(Executive Officer, IS)