Fraud

For Global Money Week 2025 we'd like to highlight some of the scams and attempts to defraud that factor in some of the complaints we receive:

Isabella and Adam were unaware of the fraudulent transactions occurring on their account
Noah lost €29,000 after transferring it to a fraudulent IBAN
Helen felt her bank could have done more following €7,000 of unusual transactions
Taxi driver scams tourist out of €2,000
Barry was dissatisfied with his bank's response to unauthorised transactions on his account

The FSPO publishes case studies on a regular basis which can help to inform consumers and financial service providers and pension providers of the kind of complaints that come to us and their outcomes.

These case studies are available in the following publications:

Overview of Complaints
Ombudsman's Digest of Legally Binding Decisions