If you need information
If you need advice or information, one of the bodies below may be able to help
Looking for information on your consumer rights or personal finance? Visit the Competition and Consumer Protection Commission's (CCPC) website.
The CCPC's role and function includes:
- Personal finance information and education – The CCPC has a specific role under legislation to provide personal finance information and education to consumers. This includes providing information through their consumer helpline and website, running public awareness campaigns and financial education programmes for schools and workplaces.
- Informing consumers about their rights – The CCPC empowers consumers by providing information to them on their rights through their helpline and website. The CCPC also run public awareness campaigns and use various media channels to communicate their message.
- Website: www.ccpc.ie/consumers
- Helpline National: 01 402 5555
Complaints against advertisers
- Tel: 01 613 7040
- Email: standards@asai.ie
- Website: www.adstandards.ie/
Complaints against public bodies not complying with the Official Languages Act
- Tel: 0818 504 006
- Tel: 091 504 006
- Email: eolas@coimisineir.ie
- Website: www.coimisineir.ie
The Insolvency Service of Ireland (ISI) is an independent government organisation set up to help sort out personal debt problems and help get people back on track.
- Website: backontrack.ie
Complaints against barristers.
- Tel: 01 817 5000
- Email: thebarofireland@lawlibrary.ie
- Website: www.lawlibrary.ie
Regulator of financial service providers.
- Tel: 01 224 5800
- Email: enquiries@centralbank.ie
- Website: www.centralbank.ie
Help with making complaints/information on your consumer rights.
- Tel: 076 107 4000
- Email: information@citizensinformation.ie
- Website: www.citizensinformation.ie
Complaints against telecommunications or postal service providers.
- Tel: 01 804 9707 (business)
- Tel: 01 804 9668 (consumer)
- Email: businessconsumers@comreg.ie (business)
- Email: consumerline@comreg.ie (consumer)
- Website: www.comreg.ie
Utilities, Energy and Water Services Regulator.
- Tel: 01 400 0800
- Tel: 1800 404 404
- Email: customercare@cru.ie
- Website: www.cru.ie
The media regulator, responsible for regulating broadcasters, video-on-demand providers and online platforms established in Ireland.
- Tel: 01 963 7755
- Email: usersupport@cnam.ie
- Website: www.cnam.ie
Regulating health and social care professionals.
- Tel: 01 293 3160
- Email: info@coru.ie
- Website: www.coru.ie
Provides information to public on the courts system.
- Tel: 01 888 6000
- Email: Numerous emails per court type, check the website for more details
- Website: www.courts.ie
Support for Irish SMEs, sole traders and farm enterprises who have been refused a loan, whose credit facilities have been reduced or withdrawn or whose bank debt needs restructuring.
- Tel: 0818 600 800
- Email: info@creditreview.ie
- Website: www.creditreview.ie
The national independent authority responsible for upholding the right of individuals in the EU to have their personal data protected. Provides information on your data protection rights and investigates data breaches.
- Tel: 1800 437 737
- Website: www.dataprotection.ie
The Dental Council promotes high standards of professional education and conduct among dentists in Ireland.
- Tel: 01 676 2069
- Email: info@dentalcouncil.ie
- Website: www.dentalcouncil.ie
It deals with matters involving possible misconduct by members of the Garda Síochána.
- Tel: 01 871 6727
- Tel: 0818 600 800
- Email: complaints@fiosru.ie
- Website: fiosru.ie
The Health Insurance Authority is a statutory regulator of the private health insurance market and provides information to consumers regarding their rights and health insurance plans and benefits.
- Tel: 0818 929 166
- Email: info@hia.ie
- Tel: 01-6131900
- Website: www.hia.ie or use their health insurance comparison tool atwww.hia.ie/health-insurance-comparison
Its objective is to restore insolvent persons to solvency. It regulates personal insolvency practitioners and provides information to the public on the working of the Insolvency Act.
- Tel: 01 764 4200
- Email: info@isi.gov.ie
- Website: backontrack.ie
Insurance Ireland can offer information about insurance for customers.
- Address: Insurance Ireland, Insurance Centre, 5 Harbourmaster Place, IFSC, Dublin 1, DO1 E7E8.
- Tel: 01 676 1914
- Email: feedback@insuranceireland.eu
- Website: www.insuranceireland.eu
IAASA is responsible for the supervision of the accounting profession in Ireland. It can take complaints about an accountant, firm or issuer.
- Tel: 045 983 600
- Email: info@iaasa.ie
- Website: www.iaasa.ie
Regulator for the aviation industry.
- Tel: 01 603 1100
- Email: info@iaa.ie
- Website: https://www.iaa.ie/
Complaints against solicitors
- Tel: 01 672 4800
- Email: general@lawsociety.ie
- Website: www.lawsociety.ie
Civil legal aid, advice and family mediation.
- Tel: 066 947 1000
- Tel: 0818 615 200
- Email: info@legalaidboard.ie
- Website: www.legalaidboard.ie
Mortgage Arrears Service - Abhaile is a service to help homeowners find a resolution to their home mortgage arrears. It provides vouchers for free financial and legal advice and help from experts, which are available through MABS.
- Tel: 0761 072 000
- Email: helpline@mabs.ie
- Website: mabs.ie/abhaile/
If you are looking for advice on mortgages/debt arrears you should contact the Money, Advice and Budgeting Service. The Money, Advice and Budgeting Service is the State’s money advice service. They have more than twenty years of experience helping people with problem debt. MABS is free, confidential and independent. They work with people who have all types of personal debt, and many of their clients have multiple types of debt.
- Helpline: 0761 07 2000, Monday to Friday from 9 a.m. to 8 p.m.
- Email: helpline@mabs.ie
- Website: www.mabs.ie
The Medical Council is the regulatory body for doctors. It has a statutory role in protecting the public by promoting the highest professional standards amongst doctors practising in the Republic of Ireland
- Tel: 01 4983 100
- Email: complaints@mcirl.ie
- Website: www.medicalcouncil.ie
Compensation for accidents by uninsured drivers.
- Tel: 01 676 9944
- Email: info@mibi.ie
- Website: www.mibi.ie
MyFutureFund is the new State-sponsored retirement saving scheme (auto-enrolment).
- Address: MyFutureFund, TCS Drive, Letterkenny Technology Park, Letterkenny, Co. Donegal, F92 W8CY
- Opening Hours: 9am to 6pm, Monday to Friday
- Tel: 01 568 9555
- Email: Webchat service available
- Website: myfuturefund.ie
The National Automatic Enrolment Retirement Savings Authority (NAERSA) will administer MyFutureFund, a new State-sponsored retirement saving scheme (auto-enrolment).
- Address: MyFutureFund, TCS Drive, Letterkenny Technology Park, Letterkenny, Co. Donegal, F92 W8CY
- Opening Hours: 9am to 6pm, Monday to Friday
- Tel: 01 568 9555
- Email: Webchat service available
- Website: myfuturefund.ie
NMBI is the independent, statutory organisation which regulates the nursing and midwifery professions in Ireland.
- Tel: 01 639 8500
- Email: ftp@nmbi.ie
- Website: www.nmbi.ie e
Complaints against public service providers.
- Tel: 01 639 5600
- Email: info@ombudsman.ie
- Website: www.ombudsman.ie
Complaints against public service providers who make decisions about children.
- Tel: 01 865 6800
- Tel: 1800 20 20 40
- Email: ococomplaint@oco.ie
- Website: www.oco.ie
The Pensions Authority has a statutory responsibility to monitor and supervise the pensions industry generally and are an information body for the public.
- Address: Verschoyle House 28-30 Lower Mount Street, Dublin 2, D02 KX27
- Tel: 01-6131900
- Email: info@pensionsauthority.ie
- Website: www.pensionsauthority.ie
Complaints against pharmacists.
- Tel: 01 218 4000
- Email: info@psi.ie
- Website: www.psi.ie
Complaints against property service providers e.g. estate agents
- Tel: 046 903 3800
- Tel: 1800 252 712
- Email: info@psr.ie
- Website: www.psr.ie
Complaints against elected officials and public officers.
- Tel: 01 639 5666
- Email: sipo@sipo.ie
- Website: www.sipo.ie
The Teaching Council is the professional standards body for the teaching profession, which promotes and regulates professional standards in teaching.
- Tel: 01 651 7900
- Email: info@teachingcouncil.ie
- Website: www.teachingcouncil.ie
- Tel: 0044 8000 234 567
- Website: www.financial-ombudsman.org.uk
Run by Insurance Ireland
- Tel: 01 676 1820
- Email: feedback@insuranceireland.eu
- Website: www.insuranceconfidential.ie
Providing information to members of the public in relation to their employment rights. It provides pre-adjudication mediation to parties involved in employment rights/equality and equal status based complaints.
- Tel: 059 917 8990
- Website: www.workplacerelations.ie
